Return and Refund Policy for The Timber Town

At The Timber Town, we take immense pride in the quality and craftsmanship of our products. Each piece is handcrafted with care and undergoes a thorough quality check before being dispatched from our Saharanpur workshop.

Please read our return policy carefully to ensure a smooth process.

Eligibility for a Return 

We do not accept returns or exchanges for reasons such as change of mind, dislike of the product, or minor variations in colour, texture, and wood grain, as these are inherent characteristics of our handcrafted items.

A return will  only  be accepted under the following two conditions:
1. You received a damaged or defective  product.
2. You received the  wrong product  (i.e., the product delivered does not match the item in your order confirmation).

Mandatory Claim Process  To be eligible to claim a return, you  must adhere to the following steps:

1. Time Limit: You must contact us via email within 48 hours  of receiving your order. Claims made after this 48-hour window will not be entertained.

2. Proof Required: A clear and complete unboxing video is mandatory to process any return claim. The video must show the outer packaging, the shipping label, the package being opened, and the damaged or incorrect item being clearly visible. Claims without a valid unboxing video will be rejected.

3. How to File a Claim: Please email us at [Your Email Address] with your Order ID in the subject line. Attach the mandatory unboxing video and a brief description of the issue.
Resolution Process Once our team receives and verifies your claim, we promise the following:

• We will arrange for a reverse pickup of the damaged or incorrect product from your address at no extra cost.

• Upon successful pickup, we will immediately dispatch a free replacement for the same item.

• A full refund will only be issued in the rare and unforeseen event that a replacement for the product is out of stock.
Cancellations An order can be cancelled only if it has not yet been dispatched from our workshop. To cancel an order, please email us at [Your Email Address] with your Order ID as soon as possible.

Non-Returnable Items  Please note that customized orders and items purchased during a sale or with a discount code are considered final sale and are not eligible for return or exchange unless they arrive damaged.

SECTION 7 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our separate Privacy Policy.

SECTION 8 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property rights, to harass or abuse others, to submit false information, or to upload viruses or malicious code.

SECTION 9 – DISCLAIMER & LIABILITY

Your use of our service is at your sole risk. Our products are provided ‘as is’. In no case shall The Timber Town, its owner, or its artisans be liable for any injury, loss, or claim arising from your use of any of our products.

SECTION 10 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India.

 SECTION 11 – CHANGES TO TERMS

We reserve the right to update or change any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of those changes.

 SECTION 12 – CONTACT INFORMATION  Questions about the Terms of Service should be sent to us at [Your Email Address].